Privacy Policy

This Privacy Policy explains how Nexolo (“we”, “us”, or “our”), a web design and development agency based in Dhaka, Bangladesh, collects, uses, and protects personal information when you visit our website or contact us about a project.

1. Information we collect

Information you give us. When you use our contact form or email us, we receive the details you choose to share, such as:

• your name and email address;
• your company name or website (optional);
• the type of project you are interested in; and
• any information you include in your message.

Technical information. Like most websites, our hosting and security provider automatically processes limited technical data, such as your IP address, browser type, and the pages requested, to deliver the website and protect it from abuse.

We do not use analytics tools, advertising trackers, or marketing cookies on this website, and we do not ask for sensitive personal information.

2. How we use your information

• to reply to your enquiry and discuss your project;
• to prepare proposals, quotes, and project agreements;
• to deliver, support, and maintain the services you request;
• to keep our website and communications secure; and
• to meet our legal, tax, and accounting obligations.

We do not sell, rent, or trade your personal information.

3. Legal bases for processing

Where data protection laws such as the UK GDPR or EU GDPR apply, we process your information because it is necessary to respond to your request before entering into a contract, to perform a contract with you, for our legitimate interests in running and securing our business, or to comply with legal obligations. Where we rely on your consent, you can withdraw it at any time.

4. Service providers we use

We share information only with trusted providers that help us operate, and only as needed:

• Web3Forms — securely delivers contact form submissions to our inbox.
• Cloudflare — hosts this website and provides security and performance services.
• Our email provider — stores and manages our business correspondence.

These providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for international transfers. We may also disclose information if required by law or to protect our legal rights.

5. Cookies

This website does not set cookies for analytics or advertising. Our hosting provider may use strictly necessary cookies or similar technologies to detect bots and keep the website secure. These do not track you across other websites.

6. How long we keep information

We keep enquiries for up to 24 months if they do not lead to a project, so we can follow up on the same conversation. If you become a client, we keep project and billing records for as long as needed to provide our services and to meet legal and accounting requirements. When information is no longer needed, we delete it securely.

7. How we protect information

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections and access limited to the people who need it. No method of transmission or storage is completely secure, but we work to protect your information and respond promptly to any issue.

8. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• ask us to correct or update inaccurate information;
• ask us to delete your information;
• object to or ask us to restrict certain processing;
• receive your information in a portable format; and
• withdraw consent where processing is based on consent.

To make a request, email hello@nexolo.tech. We will respond within 30 days. If you are in the UK or the European Economic Area, you also have the right to complain to your local data protection authority.

9. Links to other websites

Our website links to client websites and other third-party sites. We are not responsible for their content or privacy practices, so please review their policies when you visit them.

10. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact Nexolo at hello@nexolo.tech. We are based in Dhaka, Bangladesh.